01Delete it in the Perks app
- Open the Perks app and go to Profile.
- Tap Delete account.
- Enter the 4-digit code we email to your account’s address. Your account is deleted straight away.
02Delete it without the app
If you no longer have the app, email help@perksnperks.com from the email address on your Perks account and ask us to delete it. Write “Delete my account” in the subject. So that nobody can delete someone else’s account, we only act on requests from the account’s own address, and we may send you a code to confirm.
We delete the account within 30 days of your request and email you when it is done.
03What is deleted
- Your name, email address, phone number, gender and date of birth.
- Your Sign in with Apple and Google links. Apple sign-in is also revoked with Apple.
- The cards in your wallet and any Apple Wallet or Google Wallet passes’ registrations.
- Your devices’ push notification tokens and your choices about offers.
- Every sign-in on every phone ends, and the codes your phone could show at the counter stop working.
04What is kept
Businesses keep their record of visits and rewards (for example, that a stamp was collected at a branch on a given day), because their totals and history depend on it. After deletion this record no longer contains anything that identifies you: it points to an anonymous, closed account.
We keep nothing else about you. See our Privacy Policy for how we handle information while you have an account.
